GRIEVANCE REDRESSAL CELL

In accordance with the provisions of the UGC, Surendranath Law College has constituted a Grievance Redressal Cell for resolving students’ grievances related to but not limited to academic matters including scholarship, fee concession, financial aid, examination related matters, matters related to interactions with peers, teaching or nonteaching staff, other amenities like drinking water, common room facilities, basic amenities, toilet facilities etc. It also deliberates on suggestions from students and resolves complaints related to discrimination on the ground of caste (SC, ST, OBC), gender, minority or disability, harassment, victimization of any student.

Objective: The purpose of the cell is to abide by the procedures outlined by the Grievance Redressal Policy to be followed in receiving, handling and responding to any grievance against individual/institute in respect of the any matter mentioned hereinabove.

Role And Duties of the Grievance Redressal Cell

To inform students about the modes, methods and procedure of raising grievances.
To ensure that the mechanism for receiving the complaint/grievance is accessible to students.
To take cognizance of the complaints and scrutinize the nature of the grievance.
To take necessary steps to conduct enquiries and provide redressal to the complainant in a speedy and effective manner.
To ensure that the meeting for enquiry is scheduled within 10 days of receipt of the complaint.

To ensure that all relevant papers containing details of the grievance is circulated as hard/ soft copy to all members on or before the date of the meeting.
To ensure that after fixing the date of the meeting, a hard copy of the notice is sent to the applicant, who shall be required to be present in the meeting to convey his/her grievances before the Cell, and to ensure that the acknowledgement of receipt is placed on record.
To deliberate upon the case and the grievance as per the rules laid down by the College.
To communicate the decision of the Grievance Redressal Cell in writing to the applicant at the earliest.
To ensure that the grievance is disposed of within a period of 90 days of its receipt.

Grievance receiving mechanisms: Anyone with a genuine grievance may lodge their complaint to respective Grievance Redressal Committee/ Cell along with necessary documents, if any.

The grievance can be reported by using any of the following modes:

Submission of complaint in person by approaching the Chairperson of the Committee
Online at the website: separate nomenclatures of grievances like, exam related grievances, suggestion redressal, general grievances, grievance related to harassment or discrimination etc. are created in the web portal of college website. Students have to log in through their student ID and can lodge their grievances;
Through e-mail: [email protected]
By dropping the grievance in the drop box / complaint box.
PHONE NO – 033-23503896, 9903654984